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PROGRAM POLICIES

PAYMENT

  • Pacific Northwest Programs: a 50% deposit is required to secure your reservation. Final payment is due 60 days prior to the start of the program. For signups within 60 days of the program start date, full payment is due at signup.

  • Alaska and International Programs: a 50% deposit is required to secure your reservation. Final payment is due 90 days prior to the start of the program. For signups within 90 days of the program start date, full payment is due at signup.

  • Custom/Private Alaska and International Programs: a 50% deposit is required to secure your reservation. Final payment is due 120 days prior to the start of the program. For signups within 120 days of the program start date, full payment is due at signup.

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CANCELLATION & REFUNDS

Our cancellation policy strives to be fair to all parties involved. Given enough advanced notice, we can refund a portion of the cost of your trip. However, as this is a time sensitive business that involves scheduling guides, permits, and other resources far in advance, please understand that we cannot make exceptions to this policy.

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Cancellation requests must be received in writing for a refund. Cancellations are effective as of the time we receive the written request.

 

Refund policy for cancellations is as follows:

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Pacific Northwest Programs:

  • More than 60 days prior to the start of the trip: Full refund less deposit (50% of the total program cost).

  • Less than 60 days prior to the start of the trip: No refund is provided.

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Alaska and International Programs:

  • More than 90 days prior to the start of the trip: Full refund, less deposit (50% of the total program cost).

  • Less than 90 days prior to the start of the trip: No refund is provided.

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Custom/Private Alaska and International Programs:

  • More than 120 days prior to the start of the trip: Full refund, less deposit (50% of the total program cost).

  • Less than 120 days prior to the start of the trip: No refund is provided.

GENERAL POLICIES

  1. We reserve the right to cancel any program before it begins for any reason. In such an instance a full refund will be provided, however Pacific Alpine Guides cannot be responsible for nonrefundable expenses (airline tickets, hotels, etc.) incurred by the participant.

  2. Weather: No refunds or credits will be provided for delays due to weather, road, or avalanche conditions, or flight delays on programs involving helicopters or ski planes. If a program is cancelled outright by the guide service before it begins, due to weather, road, or avalanche conditions, a rain check will be offered. Non-participation due to weather conditions is subject to our normal cancellation policy.

  3. Once a program begins, no refunds will be issued for any reason, including non-participation.

  4. Changes of Itinerary: We reserve the right to modify or the change the itinerary of a program at any time. This includes changing routes/objectives based on what the guide/instructor deems appropriate for the conditions or the group.

  5. The success of programs with defined objectives such as summit climbs, climbing or skiing routes, etc., is affected by a multitude of factors including weather, mountain conditions, group dynamics, etc., and is in no way guaranteed.

  6. Early Departures: No refunds will be given for participants leaving a trip early, by personal choice or by discretion of the guide. All costs incurred in such an instance are the responsibility of the participant.

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TRIP INSURANCE

Trip insurance is strongly recommended for all of our programs. A trip insurance policy can cover trip cancellation, trip interruption, medical evacuation, rescue services, baggage delay, etc. It is easy to purchase a policy online and inexpensive relative to the cost of your trip. This is the best way to protect your experience, and your investment.

 

Learn more on our Trip Insurance page.

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